Shipping Policy

Order processing

All orders are cash on delivery: nothing is charged when you check out, and you pay the courier in cash when the parcel arrives. We call you on the mobile number you gave at checkout to confirm the order, and the seller prepares it for dispatch once confirmed. Most orders are processed within 1–3 business days. Handling times may be longer during sale periods, public holidays, or for made-to-order items.

If we cannot reach you on that number after repeated attempts, the order may be cancelled. Please have the exact order total ready in cash, as couriers may not carry change.

Islandwide delivery

Sellers deliver across Sri Lanka. Typical delivery timeframes after dispatch are:

• Colombo & suburbs: approximately 1–3 business days.
• Other regions (outstation): approximately 2–5 business days.

These are estimates, not guarantees. Delivery to certain remote areas may take longer.

Multiple sellers, multiple parcels

If your order includes products from more than one seller, each seller ships their items separately. You may therefore receive several parcels, possibly arriving on different days and via different couriers. Each parcel is tracked independently where tracking is available.

Shipping fees

Delivery charges (if any) are calculated at checkout based on the seller, the delivery destination, and the order. The final shipping cost is always shown before you confirm and pay. Some sellers may offer free delivery above a minimum order value.

Tracking your order

You can follow your order's status from your order history. When a courier tracking number is provided by the seller, it will be made available to you.

Delays

Occasionally deliveries are delayed by factors outside a seller's control — weather, courier backlogs, incorrect or incomplete addresses, or unavailability at the delivery point. If your order is significantly overdue, contact us at hello@dimecart.lk with your order number and we'll follow up with the seller.

Incorrect address & failed deliveries

Please make sure your delivery address and contact number are accurate. Sellers and couriers are not responsible for orders delayed or lost due to an incorrect address. If a delivery fails because no one is available to receive it, the courier may attempt redelivery or return the parcel, which can affect delivery time and may incur additional charges.

Questions

For any delivery-related question, reach us at hello@dimecart.lk.