Refund & Return Policy

Return window

You may request a return within 7 days of receiving an eligible item, unless a longer period is stated on the product page. Requests made after this window may not be accepted.

Eligibility

To be eligible for a return, an item must be:

• Unused and in the same condition in which you received it;
• In its original packaging, with tags and any seals intact;
• Accompanied by proof of purchase (your order number).

Items that cannot be returned

For hygiene, safety, and practical reasons, some items are not eligible for return unless they arrive damaged or faulty, including:

• Perishable goods and food items;
• Personal-care, beauty, and intimate products once opened;
• Underwear, earrings, and other hygiene-sensitive items;
• Made-to-order, personalised, or custom items;
• Gift cards and digital products.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, please contact us at hello@dimecart.lk within 48 hours of delivery with your order number and clear photos. We'll arrange a replacement, repair, or refund at no extra cost to you.

How to request a return

1. Email hello@dimecart.lk (or use the Contact page) with your order number and the reason for the return.
2. Our team will confirm whether the item is eligible and share return instructions.
3. Pack the item securely and send it back as instructed. Keep any tracking reference for your records.

Refunds

Once the returned item is received and inspected, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method in LKR. Depending on your bank or payment provider, it may take a few business days for the amount to appear in your account.

Original delivery charges are generally non-refundable, except where the return is due to our or the seller's error (for example, a damaged, faulty, or incorrect item).

Return shipping costs

Where a return is due to a change of mind, the cost of return shipping is normally borne by the buyer. Where the item was damaged, faulty, or incorrect, DimeCart or the seller will cover reasonable return shipping.

Order cancellations

You can request to cancel an order before it is dispatched by contacting us with your order number. Once an order has shipped, it is treated as a return under this policy.

Seller-specific terms

Individual sellers may offer terms that are more generous than this policy (for example, a longer return window). Any such terms shown on the product page apply in addition to — and never below — the standards set out here.

Need help?

For any return or refund question, email hello@dimecart.lk and we'll guide you through the process.