Frequently Asked Questions

Orders & payment

What currency are prices shown in?

All prices on DimeCart are listed and charged in Sri Lankan Rupees (LKR).

What payment methods do you accept?

We accept the payment methods shown at checkout, which may include credit/debit cards and cash on delivery where offered by the seller. Available options can vary depending on the seller and your delivery location.

How do I know my order was placed?

After a successful checkout you'll see an order confirmation on screen and receive a confirmation to the email you used. You can also view all your orders under your account.

Can I change or cancel my order?

If an order hasn't been dispatched yet, contact us at hello@dimecart.lk with your order number as soon as possible and we'll do our best to help. Once an item has shipped, our refund policy applies.

Shipping & delivery

Do you deliver islandwide?

Yes. Sellers on DimeCart deliver across Sri Lanka. Delivery timeframes and fees depend on the seller and your location — see our shipping policy for details.

Why did my order arrive in more than one parcel?

DimeCart is a multi-vendor marketplace. If your order contains items from different sellers, each seller ships their own items separately, so you may receive multiple parcels — sometimes on different days.

How do I track my order?

Track the status of your order from your order history. Where a courier tracking number is available, it will be shown there or shared with you by email.

Returns & refunds

What is your return policy?

Eligible items can be returned within the window described in our refund policy. Some products — such as perishables, personal-care items, and made-to-order goods — cannot be returned for hygiene and safety reasons.

How long do refunds take?

Once a return is received and approved, refunds are issued to your original payment method. Please allow a few business days for the amount to appear, depending on your bank or payment provider.

My item arrived damaged or incorrect — what do I do?

We're sorry about that. Contact us at hello@dimecart.lk within 48 hours of delivery with your order number and clear photos of the item and packaging, and we'll arrange a replacement or refund.

Account

Do I need an account to shop?

You can browse freely. An account makes checkout faster and lets you track orders, save addresses, and view your order history.

Selling on DimeCart

How do I start selling?

DimeCart welcomes sellers across Sri Lanka. Head to the seller portal to register, or email hello@dimecart.lk and we'll guide you through onboarding.

Who handles delivery and returns for my products?

Sellers are responsible for fulfilling their own orders and honouring the marketplace return policy. DimeCart provides the platform and supports both buyers and sellers throughout the process.