Frequently Asked Questions

Orders & payment

What currency are prices shown in?

All prices on DimeCart are listed and charged in Sri Lankan Rupees (LKR).

What payment methods do you accept?

Cash on delivery is currently our only payment method. Nothing is charged when you place the order. You pay the courier in cash, in Sri Lankan Rupees, when the parcel is handed to you. We do not accept cards or online transfers at this time.

How does cash on delivery work?

You place the order with your address and mobile number. We call you to confirm the order before we dispatch it, so please use a number you can answer. When the courier arrives, you pay the exact order total shown on your confirmation, in cash. Please have the amount ready, as couriers may not carry change.

What if I refuse the parcel at the door?

You are not charged, because no payment has been taken. We ask that you cancel beforehand rather than refuse on delivery, since the seller has already paid to ship the item. Repeated refusals may mean we ask for prepayment on future orders.

How do I know my order was placed?

After a successful checkout you'll see an order confirmation on screen and receive a confirmation to the email you used. You can also view all your orders under your account.

Can I change or cancel my order?

If an order hasn't been dispatched yet, contact us at hello@dimecart.lk with your order number as soon as possible and we'll do our best to help. Once an item has shipped, our refund policy applies.

Shipping & delivery

Do you deliver islandwide?

Yes. Sellers on DimeCart deliver across Sri Lanka. Delivery timeframes and fees depend on the seller and your location — see our shipping policy for details.

Why did my order arrive in more than one parcel?

DimeCart is a multi-vendor marketplace. If your order contains items from different sellers, each seller ships their own items separately, so you may receive multiple parcels — sometimes on different days.

How do I track my order?

Track the status of your order from your order history. Where a courier tracking number is available, it will be shown there or shared with you by email.

Returns & refunds

What is your return policy?

Eligible items can be returned within the window described in our refund policy. Some products — such as perishables, personal-care items, and made-to-order goods — cannot be returned for hygiene and safety reasons.

How long do refunds take?

Once a return is received and approved, refunds are issued to your original payment method. Please allow a few business days for the amount to appear, depending on your bank or payment provider.

My item arrived damaged or incorrect — what do I do?

We're sorry about that. Contact us at hello@dimecart.lk within 48 hours of delivery with your order number and clear photos of the item and packaging, and we'll arrange a replacement or refund.

Account

Do I need an account to shop?

You can browse freely. An account makes checkout faster and lets you track orders, save addresses, and view your order history.

Selling on DimeCart

How do I start selling?

DimeCart welcomes sellers across Sri Lanka. Head to the seller portal to register, or email hello@dimecart.lk and we'll guide you through onboarding.

Who handles delivery and returns for my products?

Sellers are responsible for fulfilling their own orders and honouring the marketplace return policy. DimeCart provides the platform and supports both buyers and sellers throughout the process.