Contact Us
We're here to help. Whether you have a question about an order, a product, or selling on DimeCart, reach out and our team will get back to you as soon as we can.
Customer support
DimeCart is an online marketplace where independent sellers list and ship their own products. For most order-specific questions we can help you directly, and where needed we'll coordinate with the seller on your behalf.
- Email: hello@dimecart.lk — our main support channel for order, delivery, and refund queries.
- WhatsApp: message us at +91 96294 52054 for quick questions.
- Website: dimecart.lk
Business hours
Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM (Sri Lanka Standard Time). Messages received outside these hours are answered on the next working day.
Order help
Before contacting us, you can track most orders and view their status from your order history. When you write in, please include your order number and the email used at checkout so we can find your order quickly.
Selling on DimeCart
Want to reach customers across Sri Lanka? DimeCart is a multi-vendor marketplace and onboarding is quick. Become a seller or email us at hello@dimecart.lk with the subject line "Selling on DimeCart".
Response times
We aim to respond to all enquiries within 1–2 business days. Refund and return requests are prioritised and handled in line with our refund policy.
Still have a question? Reach our support team at hello@dimecart.lk or visit our Contact page.